HELP / FAQ

General Questions

The filmdatabox® is an integrated hardware and software concept to backup, verify and transcode common professional video formats right on set in automated workflows. It´s possible to setup instant uploads to our FDX-Cloud, Dropbox, Vimeo, FTP or SFTP and more.
When you buy the box you´ll get an email with Username and password. Scan the QR Code or login directly using these credentials. Connect your device with the filmdatabox through a local WIFI connection (The box is a hotspot) Connect the filmdatabox with the internet Create a project Add other users if needed (Admins, Datamanagers, Cloud Users) Set up the project by adding Metadata, Number of backups, Transcode and Cloud Upload settings. Connect source and storage devices. The copying / transcode upload processes start automatically.
All common codecs provided by Sony, Red, Canon and Blackmagic cameras. Also all the codecs www.ffmpeg.org can provide.

Output Format

Bitrate (Mbit/s)

Resolution

CinemaDNG

varies

As original

Preview

3

1280x720

H 264

2-11 (configurable)

1920x1080
1280x720
640x360

AVC-Intra 50

50

1440x1080

AVC-Intra 100

100

1920x1080

DNxHD 36

36

1920x1080

ProRes Proxy

~38 

1920x1080

ProRes Proxy

~151

3840x2160

ProRes LT

~85

1920x1080

ProRes LT

~342

3840x2160

The Box offers 9 USB 3 ports, including 3 Type C ports, two of which support Thunderbolt 3, and a built-in SD Card Reader.
The coverage of standard guarantee is 3 years, provided by INTEL®.
Yes. The box can also handle copy, transcode and upload processes of several processes in parallel.
Not at this time. You can connect via wifi to the box with your smartphone, tablet or laptop.
It´s an Intel i7 8th Generation. 3.1 GHZ.
Yes! Updates on all processes and errors are being sent via our cloud directly on your device, as long as the box is connected to the internet too.
Yes you can directly connect to the box via WiFi with your Smartdevice or Laptop. The box creates a WiFi Hotspot. An internet connection is required for configuring Box user accounts and to configure some upload destinations (Vimeo and DropBox).
The state of the box is visible on the internet at any time. Access the website, login and get to know if the processes run smoothly or errors happened.
Every user signed on a project receives an email once the processes related to this project are finished.
As of now no. We think a professional backup system should always run on a reliable power supply.
Yes there are three LEDs on the box. The left one shows in green and red, if there are actions required by the user. The middle one shows if the local WIFI connection of the user to the box is active. The right one shows if the box is currently connected to the internet.
Updates get pushed to the box automatically, when it´s online. The LED´s on the box are blinking yellow during that time. The user does not have to do anything.
The port is not in use. A connected monitor will remain black.
Make sure you are connected to the Wifi called FDX …xxx. If you are connected to another WiFi network check my.filmdatabox.com for options how to connect to your FDX through the cloud.
Yes transcodes can be sent to any ftp, sftp, vimeo or dropbox account automatically after setting this up. Also we have integrated our own fdx cloud for easy access and delivery.
The services are provided by Amazon´s AWS.
Each “fileset” uploaded from the box to the FDX cloud will be available for download for 10 days from the end of the upload.
For every device a ticket is being created. If at least one source device ticket and one storage device ticket are being created a process ticket can go into action. If an error appears, related tickets are showing up in the Action Required section coloured in red or orange.

GENERAL QUESTIONS

WORKFLOW QUESTIONS

Still have questions?

Reach out to the team!

CALL 0800 5565116

MAIL support@filmdatabox.com